Frequently Asked Questions

Everything you need to know about your Ellementry experience.

What is the estimated delivery time for my order?

Standard orders are typically processed within 24-48 hours and delivered within 5-7 business days depending on your location.

How do I care for my handcrafted Ellementry products?

Since our products are handcrafted using natural materials like wood, ceramic, and terracotta, we recommend hand washing with mild soap and avoiding prolonged soaking or microwave use unless specified.

What is your return and exchange policy?

We offer a 7-day return policy for unused items in their original packaging. If you receive a damaged product, please contact our support team within 24 hours of delivery with photos of the damage.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on the destination country and package weight.

Are your products eco-friendly and food-safe?

Yes, sustainability and safety are our priorities. All our kitchenware and tableware are lead-free and meet international food safety standards.

How can I track my shipment?

Once your order is dispatched, you will receive an email and SMS containing a unique tracking link and AWB number to monitor your package in real-time.